Terms and Conditions for Niagara Falls Limo Services

By booking or using services provided by Niagara Falls Limo Services, the client (“you”, “your”) agrees to be bound by the following Terms and Conditions:

1. Reservations & Payment

All reservations require valid credit card details to confirm the booking.

Full prepayment is required before the scheduled service unless otherwise agreed in writing.

Chauffeurs do not process payments inside the vehicle.

A payment receipt will be provided after successful payment processing.

Niagara Falls Limo Services reserves the right to pre-authorize or charge the payment method provided before the scheduled service.

2. Taxes, Fees & Standard Charges

All services are subject to applicable taxes, including the required 13% Harmonized Sales Tax (HST).

Mandatory gratuity of 15% to 20% may apply to Sedan, SUV, Stretch Limousine, Sprinter Van, Party Bus, and Limo Bus services unless already included in the quoted price.

Additional charges may apply for:

  • Border crossing tolls
  • Child safety seats
  • Meet and greet services
  • Highway tolls
  • Parking fees
  • Access fees

Additional Standard Charges

Cross Border Toll Fees (if applicable):

  • Buffalo Border: $15
  • Detroit Border: $25

Child Safety Seats:

  • Infant seat, toddler seat, or booster seat: $10 per seat

Meet and Greet Service:

  • Airport terminal meet and greet with signage: $85

ETR 407 Charges:

Charged according to current rates plus a $5 administration fee.

3. Airport Authority Fees

For airport pickup services, airport authorities may apply mandatory pickup fees depending on vehicle type.

Applicable airport fees may include:

  • Sedan, Minivan, SUV: $17.25
  • Stretch Limousine, Sprinter Van, Transit Van: $31.05
  • Mini Bus: $56.35
  • Coach Bus or Limo Bus: $106.95

Airport-related fees may change according to airport authority regulations.

4. Waiting Time Policy

For airport pickups:

The first 60 minutes after flight landing are complimentary.

For non-airport pickups:

The first 10 minutes are complimentary.

Additional waiting time will be charged at:

$15 per 15-minute increment

Clients are responsible for providing accurate pickup information and contacting Niagara Falls Limo Services regarding delays.

5. Additional Charges

The original quote may not include additional services or changes requested after booking.

Additional charges may apply for:

  • Extra or unscheduled stops
  • Extended waiting time
  • Additional service hours
  • Destination changes
  • Route changes
  • Parking fees
  • Toll charges
  • Access fees

Extra Stop Fees:

  • Sedan: $20 + tax
  • SUV: $35 + tax
  • Sprinter Van / Transit Van: $50 + tax
  • Stretch Limousine: $50 + tax

6. Early Morning / Overnight Service

Pickups scheduled between 2:00 AM and 5:00 AM may include an early morning service surcharge.

This fee covers overnight chauffeur scheduling and dispatch requirements.

Any applicable surcharge will be communicated and approved before payment authorization.

7. Cancellation & Rescheduling Policy

Standard Vehicles (Sedan, SUV)

48+ hours notice:

No cancellation charge.

Less than 48 hours notice:

50% of base fare plus applicable gratuity and tax.

Less than 24 hours notice:

100% of fare plus applicable gratuity and tax.

Sprinter Vans, Stretch Limousines, Party Buses & Limo Buses

24+ hours notice:

25% non-refundable charge.

12 to 24 hours notice:

50% of fare plus gratuity and tax.

Less than 12 hours notice:

100% of fare plus gratuity and tax.

No Show Policy

If the client does not appear and does not contact Niagara Falls Limo Services within 30 minutes, the full service charge will apply.

Reservations booked more than six weeks in advance may include a $100 administration fee upon cancellation.

8. Credit Card Authorization

By submitting a booking request, you authorize Niagara Falls Limo Services to charge the provided payment method for agreed services, applicable fees, taxes, and additional charges.

You confirm that you are the authorized cardholder or have permission to use the payment method provided.

9. Border Crossing Disclaimer

Clients are responsible for ensuring they have all required travel documents for border crossings.

Niagara Falls Limo Services is not responsible for delays, denied entry, inspections, or issues caused by incomplete documentation or failure to comply with customs and immigration requirements.

10. Hourly Service Radius

Hourly bookings must remain within approximately 5 to 20 km of the original pickup municipality unless approved in advance.

Additional charges may apply for extended travel outside the approved service area.

Hourly service time begins at the confirmed pickup time.

11. Lost & Found

Niagara Falls Limo Services is not responsible for personal belongings left inside vehicles.

If recovered items are requested to be returned, additional delivery or shipping charges may apply.

12. Alcohol, Smoking & Illegal Substances

Smoking, illegal substances, and unauthorized alcohol consumption are strictly prohibited in all vehicles.

Violation of this policy may result in immediate termination of service without refund.

Any cleaning costs, damages, or penalties will be charged to the client.

13. Luggage Capacity & Vehicle Assignment

Luggage capacity depends on the selected vehicle type.

Excessive, oversized, or additional luggage may require a larger vehicle and may result in additional charges.

Clients should provide accurate luggage details during booking.

14. Affiliate & Third Party Chauffeur Disclosure

Niagara Falls Limo Services may use licensed affiliate partners or third party chauffeurs to complete certain transportation services.

All partners operate according to our professional service standards and requirements.

15. Vehicle Damage, Cleaning & Illness

Clients are responsible for any vehicle damage, excessive cleaning requirements, or bodily fluid incidents caused during service.

Cleaning and damage charges start at a minimum of $250, depending on severity.

Additional charges may apply for vehicle downtime or loss of service revenue.

16. Rate Adjustments

Rates may change due to:

  • Fuel cost increases
  • Weather conditions
  • Safety requirements
  • Regulatory changes
  • Additional operational expenses

Any changes will be communicated when applicable.

17. Food Policy

Food consumption inside vehicles is discouraged.

Any cleaning costs or damages caused by food spills may be charged to the client.

18. Animal & Pet Policy

All animals require prior approval before transportation.

Service animals are permitted without additional charges.

Other pets may require a pet fee.

Additional cleaning or damage charges may apply if required.

19. Service Delays, Vehicle Substitution & Force Majeure

In rare situations including:

  • Vehicle breakdowns
  • Accidents
  • Severe weather
  • Government restrictions
  • Unavoidable operational issues

Niagara Falls Limo Services may delay, substitute, or cancel service when necessary.

Clients may decline service before it begins. Once transportation has started, refunds will not be provided.

20. Client Conduct & Respect

Clients and passengers must maintain respectful and safe behavior toward chauffeurs, vehicles, and other passengers.

Threatening, abusive, unsafe, or disruptive behavior may result in immediate service termination without refund.

21. Governing Law

These Terms and Conditions shall be governed and interpreted according to the laws of the Province of Ontario, Canada.

Niagara Falls Limo Services reserves the right to update these Terms and Conditions at any time. Clients are responsible for reviewing the latest version before booking services.